Terms and Conditions of Sale

These sales and warranty terms apply to purchases made through our online store. By submitting an order, you acknowledge and agree to the conditions described here, together with the applicable website terms and privacy policy. Please review all purchasing, return, and warranty information before completing an order so that you understand the available remedies and the requirements for submitting a claim.

Products purchased directly through our online store or through an authorized seller are covered by a limited warranty against defects in materials and workmanship for a period of six months from the original purchase date. The warranty is intended to address manufacturing-related problems that occur during normal use within the applicable coverage period.

When a product is inspected and determined to have a qualifying defect, a replacement may be provided. The replacement will normally be the same style, color, and size as the original product. If the original combination is no longer available, an alternative product of comparable value may be selected based on the options available at the time the claim is reviewed. A customer may also request another replacement product that is currently available through the online store, subject to the applicable warranty process and available inventory.

Customers should carefully confirm the desired replacement size, style, and other relevant details before the replacement is finalized. Warranty replacements are considered final, and additional returns or exchanges are not available for products issued as warranty replacements.

Examples of conditions that may qualify for warranty review include a broken toe post, a damaged or broken strap, peeling material, unusually premature wear occurring within the six-month warranty period, or another issue that appears to result from a manufacturing defect. The determination of whether a particular condition qualifies as a covered defect will be made during the warranty review process based on the information and evidence submitted.

The warranty does not cover ordinary wear that naturally occurs through use. Cosmetic changes or normal deterioration that develop over time are not considered manufacturing defects. Sounds such as squeaking are also excluded from coverage. Damage caused by exposure to excessive heat, including shrinkage, is not covered. Products that have been misused, improperly handled, or used in a manner inconsistent with their intended purpose are likewise outside the scope of the warranty.

Products obtained from unauthorized sellers are not covered by this warranty. This includes purchases made through unauthorized third-party marketplaces, social commerce platforms, resale sites, or independent sellers whose products cannot be verified through an authorized distribution channel. Because the condition, authenticity, storage history, and integrity of products from unauthorized sources cannot be reliably confirmed, warranty protection is not available for those purchases.

To request a warranty review for a product purchased through our online store or at an eligible company-operated event or social commerce location, customers should submit a warranty claim through the available customer support process. Supporting photographs are required to help the review team understand the condition of the product. The submission should include an image showing the complete product, photographs of the bottom of the sole and tread, clear images of the affected or defective area, and proof of purchase showing that the item was purchased within the applicable six-month warranty period.

Clear and complete documentation can help the review process move more efficiently. Photographs should be well lit and show the relevant areas without unnecessary obstruction. Proof of purchase should contain enough information to establish the original purchase date and confirm that the product falls within the warranty period.

When a product was purchased from an authorized independent seller, the warranty request should be submitted directly to that seller. Authorized sellers may have their own procedures for handling warranty claims and will determine the appropriate next steps in accordance with the applicable warranty requirements.

The warranty provides a limited remedy for qualifying defects. Where a covered defect is confirmed, the available remedy is generally repair or replacement as described in these terms. The liability associated with a defective product is limited to the original purchase price of that product, to the extent permitted by applicable law.

This limited warranty is provided instead of any other warranties that may otherwise apply, whether written, spoken, express, implied, statutory, or otherwise, except where such exclusions or limitations are prohibited by law. In particular, no separate promise is made that a product is suitable for a specific purpose beyond the terms expressly stated here.

The replacement or repair remedy described in these terms represents the applicable warranty remedy. To the extent permitted by law, liability for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a product defect or breach of the applicable sales agreement is excluded. This may include certain claims involving property damage, lost profits, economic losses, or other consequential expenses.

No salesperson, representative, agent, or independent dealer is authorized to change the terms of this warranty, remove an exclusion, expand the coverage period, or create additional warranties on behalf of the company unless such change is expressly authorized in writing.

The warranty applies only to the original purchaser and cannot be transferred to another person. A subsequent owner or recipient of the product does not receive a new or extended warranty period simply because the item changes hands.

Customers are encouraged to keep their purchase confirmation, receipt, and other order documentation for the duration of the warranty period. These records may be required when submitting a claim and can help establish eligibility for warranty service.

Warranty coverage is intended for genuine manufacturing issues rather than normal aging or damage caused by external circumstances. Each claim is reviewed according to the condition of the product, the purchase information provided, and the requirements described in these terms.

For questions regarding warranty coverage, proof of purchase, replacement options, claim submissions, or sales-related concerns, please contact [email protected]. Our customer support team can provide additional information about the applicable process and help explain what documentation may be required.