Warranty

We want you to feel confident in your purchase, which is why our products are covered by a limited warranty against defects in materials and workmanship for six months from the original date of purchase. This coverage applies to eligible products purchased through our online store or from an authorized dealer.

If you believe your product has a manufacturing or workmanship issue, please contact our customer support team and submit a warranty request. To help us evaluate the condition of the product, please provide clear photographs and the requested purchase information with your claim.

Photos should show the complete product, the underside of the soles with the tread clearly visible, and a close view of the area where the problem has occurred. Please also provide proof of purchase from an authorized seller within the applicable warranty period. Your submission should include the product size, style, and color so that we can identify the item and determine the appropriate replacement.

When a warranty claim is approved, the product will generally be replaced with another pair in the same style, color, and size. Replacement availability depends on current inventory. If the original combination is no longer available, our team may provide another product at the same price, or you may select a different replacement item that is currently available through our online store.

Customers should carefully confirm the requested size, style, and color before the replacement is finalized. Warranty replacements are considered final, and returns or exchanges are not available for products issued as warranty replacements. When a replacement of lower value is selected, the difference in price cannot be refunded.

Warranty requests require processing time, and customers should allow approximately two weeks for the request to be reviewed and completed. Processing time may depend on the information provided, the condition of the product, replacement availability, and the overall volume of requests being handled.

Examples of conditions that may be considered for warranty coverage include a broken toe post, a broken strap, peeling, and premature wear occurring within the stated warranty requirements. Each claim is reviewed based on the condition of the product and the information submitted, and eligibility is determined during the warranty assessment process.

The warranty is intended to address manufacturing or workmanship problems rather than ordinary damage that naturally develops through use. Normal wear and tear is therefore not covered. Changes caused by regular use over time do not necessarily indicate a manufacturing defect and are outside the intended scope of this limited warranty.

Squeaking is also excluded from warranty coverage. Although sounds may develop during use, this condition is not treated as a covered defect under the warranty policy.

Damage associated with excessive heat is not covered. Exposure to high temperatures may cause materials to shrink or otherwise change, and such changes are excluded from warranty protection. Customers should use and store the product in a manner consistent with its intended purpose and avoid conditions that may cause heat-related damage.

Misuse of the product is not covered. Damage resulting from improper handling, inappropriate use, or circumstances outside normal intended use does not qualify for warranty replacement.

Products purchased through unauthorized sellers are also excluded from warranty coverage. This includes items acquired through certain social commerce marketplaces, resale platforms, or other third-party sellers that are not part of the authorized distribution network.

Because products obtained through unauthorized sources cannot always be verified for authenticity, condition, storage history, or integrity, we cannot provide warranty protection for those purchases. Customers are encouraged to confirm that the seller is authorized before completing a purchase when warranty eligibility is important.

Purchases made through unauthorized third-party marketplaces are not eligible for return, exchange, or warranty services under this policy. This applies to products acquired through resale websites, social commerce platforms, and other unauthorized channels. Items purchased from unauthorized third-party sellers operating through major online marketplaces are similarly excluded.

Customers should retain their original receipt, order confirmation, or other proof of purchase for the duration of the warranty period. Proof of purchase may be required to establish the purchase date and verify that the item qualifies for warranty review.

When submitting a claim, clear and complete information can help reduce delays. Please make sure the photographs show the product clearly and that the defective area can be easily identified. Providing the correct size, style, color, and purchase documentation will also help our team review the request and determine the available replacement options.

The warranty process is designed to provide a straightforward way to address qualifying product defects. It does not guarantee replacement for every reported issue, as coverage depends on the nature of the problem, the condition of the item, purchase eligibility, and the requirements described in this policy.

If your product was purchased from an authorized dealer rather than directly through our online store, you may also be asked to provide information that allows us to confirm the seller and original purchase. Products from unauthorized sources cannot be verified in the same way and therefore remain outside the scope of warranty protection.

Before submitting a claim, please make sure you have all required photographs, proof of purchase, and product details available. Doing so can help our customer support team assess your request more efficiently and reduce the need for additional communication.

Our goal is to make the warranty experience clear and practical while providing an appropriate remedy for products affected by qualifying manufacturing or workmanship issues. We appreciate customers taking the time to provide accurate information and complete documentation so that each request can be reviewed properly.

For questions about warranty eligibility, claim requirements, replacement products, processing times, or purchase verification, please contact [email protected].